where are they going?

Despite increasing vehicle sales and rising revenues, dealerships are still faced with growing customer loyalty challenges

longer time between visits?

‣ Loan terms are at all time highs “For the past decade, the average car loan term slowly crept past five years, and is now close to five –and-a-half years.” (Edmunds)

‣ Average trade cycle for cars and trucks is at 132 months (Experian Auto); 60 months (NADA).